Privacy Policy — Sutton & Monroe

Last updated: [PUBLICATION DATE]

1. Data Controller

The data controller for personal data collected through suttonandmonroe.com is:

Sutton & Monroe
Address: Calle Rocinante 6, 1A, [POSTCODE], Esquivias, Toledo, Spain
Email: info@monroe.com

In this Privacy Policy, “Sutton & Monroe”, “we”, “us” and “our” refer to the data controller identified above.

2. Scope of this Privacy Policy

This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit our website, place an order, create an account, contact customer support, enter a promotion or subscribe to our communications.

Sutton & Monroe sells products to customers in several countries, including the United States, the European Union, the United Kingdom, Canada, Australia and selected Latin American countries. We apply the data-protection laws that are mandatory in each relevant case.

3. Personal data we may collect

We may collect the following categories of personal data:

Identity and contact data

Name, surname, email address, billing and shipping address, country, postcode and, where needed for delivery, telephone number.

Order and purchase data

Products purchased, order number, amount paid, currency, applied discounts, purchase history, order status, returns, refunds and shipment-tracking information.

Payment data

Payments are processed by external payment providers. Sutton & Monroe does not store complete card details. We may receive limited information about payment status, payment method, transaction identifier and fraud-prevention checks.

Customer-support data

Messages, requests, complaints, photographs or videos you voluntarily provide to help us handle queries, returns or incidents.

Technical and browsing data

IP address, browser, device type, operating system, technical identifiers, pages viewed, date and time of access, website interactions and data collected through cookies or similar technologies.

Marketing data

Email address, communication preferences, consent provided, interaction with marketing emails and participation in promotions where you voluntarily subscribe.

Please do not send us sensitive information, such as medical, biometric, religious, political or unnecessary financial information.

4. How we obtain your data

We may obtain personal data:

• Directly from you when you place an order, create an account, contact us or subscribe.

• Automatically through cookies, analytics tools and similar technologies, subject to your consent preferences where consent is required.

• From payment, shipping, fraud-prevention or technology providers involved in managing your order.

• From social-media or advertising platforms when you interact with our campaigns and where permitted by applicable law.

5. Purposes and legal bases

We process your personal data for the following purposes:

Purpose	Legal basis
Managing orders, payments, shipments, returns and after-sales service	Performance of a contract
Contacting you about order status, issues or required changes	Performance of a contract
Complying with tax, accounting, consumer-law and fraud-prevention obligations	Legal obligation
Preventing fraud, abuse and protecting website security	Legitimate interest
Handling customer-service queries and complaints	Performance of a contract or legitimate interest
Sending newsletters, promotions and marketing communications	Explicit consent
Analysing website usage and improving customer experience	Consent, where required
Showing personalised ads or measuring advertising campaigns	Consent, where required

You may withdraw your consent to marketing communications or non-essential cookies at any time. Withdrawal will not affect the lawfulness of processing carried out before withdrawal.

6. Marketing communications

We will send marketing communications only where you have given consent or where another valid legal basis applies under applicable law.

You can unsubscribe at any time by using the link in our emails or by contacting info@monroe.com.

Even if you unsubscribe from promotional communications, we may still send messages necessary for orders, payments, security, returns or important service updates.

7. Data recipients

We may share personal data, only where necessary, with the following categories of recipients:

• Shopify, as the platform hosting and managing our online store.

• Payment providers, such as PayPal, Klarna, Shop Pay, Apple Pay, Google Pay, banks or other methods available at checkout.

• Shipping, logistics and order-tracking companies.

• Suppliers and logistics partners that prepare or ship orders from China.

• Website hosting, technology, security, technical-support and fraud-prevention providers.

• Email-marketing providers, where you have agreed to receive marketing communications.

• Analytics and advertising providers, such as [META / GOOGLE / TIKTOK / OTHER ACTUAL PROVIDERS], according to your cookie preferences and consent where required.

• Tax, accounting, legal advisers or public authorities where legally required.

We do not sell your personal data to third parties in exchange for money.

8. International data transfers

Because Sutton & Monroe sells internationally and uses technology, payment, logistics and fulfilment providers in different countries, your data may be processed outside the European Economic Area, the United Kingdom or Switzerland, including in China, the United States, Canada or other countries where our providers operate.

Where an international transfer requires it, we will apply legally required safeguards, such as adequacy decisions, Standard Contractual Clauses approved by the European Commission or other valid transfer mechanisms.

You may request further information about the safeguards used by contacting info@monroe.com.

9. Data retention

We retain personal data only for as long as necessary for each purpose:

• Order, invoicing and payment data: for the duration of the business relationship and applicable statutory tax, accounting, consumer and liability periods.

• Customer-support data: for the time needed to resolve the request and manage possible subsequent claims.

• Marketing data: until you withdraw consent or unsubscribe.

• Account data: while your account remains active or until you request deletion, subject to legal retention obligations.

• Cookie data: for the periods stated in our Cookie Policy or consent-management settings.

10. Your rights

Where applicable, you may exercise the following rights:

• Access to your personal data.

• Rectification of inaccurate or incomplete data.

• Erasure of your data.

• Restriction of processing.

• Objection to processing.

• Data portability.

• Withdrawal of consent at any time.

• Not to be subject to solely automated decisions with legal or similarly significant effects, where applicable.

To exercise your rights, email info@monroe.com with the subject line “Data Protection”. We may ask for reasonable information to verify your identity and protect your data.

If you believe your rights have not been properly addressed, you may lodge a complaint with the Spanish Data Protection Agency or the data-protection authority in your country of residence.

11. Rights for US residents and other jurisdictions

Depending on where you live, you may have additional rights over your personal data, including rights to access, correct, delete, port data, limit the use of sensitive information or opt out of certain types of targeted advertising.

Where the use of cookies or advertising technologies may constitute a “sale”, “sharing”, “targeted advertising” or similar activity under applicable law, you may manage your preferences through our cookie banner or the privacy-preferences link available on the website.

We will not discriminate against customers for exercising privacy rights.

12. Cookies and similar technologies

We use cookies and similar technologies to ensure that the website works properly, remember preferences, improve shopping experience, analyse traffic and, where you authorise us, measure or personalise advertising campaigns.

Strictly necessary cookies may be used without consent where essential for website functionality, cart management, checkout, security or fraud prevention.

Analytics, performance, advertising and social-media cookies will only be activated where consent is required and you have provided it through our cookie banner.

You can find further details and change your preferences in our Cookie Policy.

13. Security

We apply reasonable technical and organisational measures to protect personal data against loss, unauthorised access, alteration, disclosure or destruction.

However, no internet transmission or storage system can guarantee absolute security. We recommend protecting your devices, passwords and account credentials.

14. Children

Sutton & Monroe does not direct its products or services to children and does not knowingly collect personal data from children without the required authorisation.

If you believe that a child has provided us with personal data without appropriate permission, contact us at info@monroe.com to request deletion.

15. Changes to this Privacy Policy

We may update this Privacy Policy to reflect legal, technical or operational changes.

The current version will always be published on this page and will indicate its last-updated date. We recommend reviewing it periodically.

16. Contact

For any privacy or data-protection query, contact:

Sutton & Monroe
Email: info@monroe.com
Address: Calle Rocinante 6, 1A, Esquivias, Toledo, Spain

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